Shipping policy

At HAYYS WAREHOUSE, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for important details regarding shipping times, procedures, and costs.


Why Is My Order Being Shipped in Different Packages?

If your order contains multiple items, they may be shipped separately. This could be due to:

  • Items being sourced from different warehouses (domestic or international).
  • High demand for certain items, which may result in partial shipments to avoid delays.

Shipping items separately ensures we can deliver your order as fast as possible.


When Will I Receive My Order?

Orders are shipped directly from our domestic and international warehouses. Shipping times vary based on your location and the availability of items.

  • United States: Estimated delivery within 1-2 weeks.
  • Other Countries: Estimated delivery within 1-3 weeks, depending on customs processing and shipping distance.

Please note that these are estimated timeframes and may vary due to high demand or unforeseen delays.


What Happens if My Order Gets Stuck or Lost in the Mail?

We send all orders with insured shipping and handling. If your package:

  • Gets stuck at customs,
  • Is returned to us, or
  • Is lost during transit,

we will resend your order with quicker shipping and full tracking, whenever possible. Please note that while we strive to resolve such issues promptly, delays caused by the postal service or customs are beyond our control. For more details, refer to our Refund and Return Policy.


Will I Be Charged for Customs and Taxes?

Prices displayed on our website are tax inclusive and you are not required to pay additional duties, taxes, or customs fees upon your order’s arrival in your country.

We are not responsible for any delays caused by customs processing. For further details  please contact your local customs office.


Shipping Rates

Currently, we are pleased to offer FREE SHIPPING to our valued customers worldwide.


Additional Notes

  1. Orders may experience delays due to high demand, holidays, or other unforeseen events.
  2. If you need assistance tracking your order or have any questions about shipping, feel free to contact us at manager@hayyswarehouse.com.